Shipping policy

Shipping Policy – Due to the perishable nature of our seafood, please read the following shipping guidelines carefully. 

Delivery Guidelines 

  • No refunds or replacements for missed deliveries (see Refund Policy section for more detail) 

Customers must notify recipients of incoming perishable deliveries. 

  • Customers are responsible for receiving package(s) on the delivery date.  Angie’s Lobster is not liable for packages left unattended, delays due to incorrect addresses, or deliveries refused by the recipient.  

  • Packages are shipped "Shipper Release" (left at the driver’s discretion, no signature required). This ensures all shipments are received in a timely manner due to the perishable nature of the products.  

  • No deliveries will be made to a Post Office Box 

  • If you know that your physical address has access restrictions for our carrier, you must contact customer service before ordering  

 

We can offer estimated delivery times from our shippers as a convenience to our customers. These standard services times are not guaranteed and are provided as the average delivery time to a specific area. We ship our packages with priority service levels. End of day services are approximately 10:00 pm. 

 

When should I schedule my order?  
- Order early for the best experience – you can store the seafood in the freezer!  

We recommend avoiding Friday deliveries whenever possible. Any Friday delayed orders are often held until the following business day (Monday). Midweek deliveries reduce delay risks. If you choose Friday delivery, you must file any delay claims directly with the shipping carrier, as Angie’s Lobster is not responsible for such delays.  

 

Address Accuracy: 

  • Customers are held responsible for inputting the correct shipping address (name, date, street, city, state, and zip code)  

  • Incorrect or undeliverable addresses will not be refunded or reshipped. 

  • Address corrections incur a $15 fee. Customers must change their address online.  

 

Order Changes & Cancellations: 

  • Orders can be modified up to 48 hours before the shipping date. You must contact Angie’s Lobster directly to process any changes. 

  • Orders cannot be canceled once they have been processed for shipping. 

 

Missing Packages: 

Angie’s Lobster MUST be notified within 24 hours of delivery if your package is missing. Shipping and delivery notifications will be sent via email once the order ships. Please also report any issues with UPS through the link on the confirmation email.  

 

Refund Policy  -  

We take great care in packaging and shipping our seafood to ensure it arrives in the best possible condition. However, due to the nature of frozen shipments, customers should understand the following before reaching out with any concerns: 

  • Once delivered, immediately open the package and check its temperature. It is normal for items to arrive thawed or partially thawed. As long as the food is below 40 degrees F, as measured with a food temperature, they can be refrigerated and consumed within the same day or the next day, or safely refrozen. 

  • Especially during warmer months, packages may not arrive rock-solid frozen, but this does not mean the product is spoiled or unsafe to eat. 

 

No refunds or replacements for: 

  • Packages left outside for more than an hour. Warm temperatures can cause the items to spoil. Please take precautions when scheduling a delivery or gifting and make sure to let recipient(s) know there is a perishable delivery coming their way on the date selected at checkout. 

  • Delays during high-volume shipping periods or holidays (Memorial Day, July Fourth, Labor Day, Thanksgiving, Christmas, New Year). We advise you to file a claim directly with UPS in this scenario.  

  • Delays due to weather-related issues. We may delay shipments due to severe weather conditions to prevent spoilage. Customers will be notified if their shipment is impacted. Delays caused due to weather-related warnings are not eligible for any refunds, replacements, or claims.  

  • Delivery issues at the carrier (e.g., mechanical issues, late flights, airport delivery delays, etc.)  

  • Stolen packages after delivery. 

  • Refusing or denying delivery forfeits any refund, including for late delivery, damage, or spoilage. 

  • Incorrect, undeliverable, or closed business addresses. 

 

Refunds or replacements are issued only if:  

  • If your lobster arrives warm (above 40°F) and hasn’t been left outside for more than an hour. Please take clear photos of the product, packaging, and included gel packs/dry ice, along with a thermometer reading if available. Submit these within 4 hours of delivery for review. 

  • If any items are missing from your order, you must notify Angie’s Lobster and provide clear photos within 4 hours of delivery. Photos should include the shipped items, packaging, and product labels. Refunds will only be issued for the missing item(s). 

  • Disposing of the product before contacting us waives refund eligibility. 

These are the terms you accept when you place an order with us.